Frequently Asked Questions

1. How does your service work?
2. How long will it take to receive my items?
3. Will you email me the CD key/passcode?
4. What forms of payment do you accept?
5. Is this legal?
6. What happens if I get a bad code?

Troubleshooting

1. Why was my payment denied/refunded?
2. I can't log in or stay logged in to your site. Why?
3. I received an error using my credit card, or my card was denied. Why?
4. I lost the email with my code(s)!
5. The code you sent me isn't working!

Frequently Asked Questions--Answers

Q: How does your service work?
A: Once we receive your order, we will verify the information you provided us during registration. Once verified, you will receive your requested items via email. We will deliver all codes to the email address used when you registered. 

Q: How long will it take to receive my items?
A: We continually strive to deliver your purchase as soon as possible. Our average delivery time is approximately two hours, and every order will arrive within 24 hours. We have staff on hand every day of the week, though our hours of operation do vary. New customer verification may slightly delay the delivery of any initial order(s), but this slight delay is a one-time occurrence.

Q: Will you email me the CD key/passcode?
A: Yes! Our service's primary and preferred delivery method is email, due to its speed and ease of use. We won't physically ship anything to you unless you specifically request that we do. Even if you choose to have the product shipped, this will not delay your CD-key/passcode delivery--those will always be in your email inbox 2-24 hours after your order has been finalized.

Q: What forms of payment do you accept?
A: We accept all major credit cards, personal checks, and money orders.

Q: Is this legal?
A: Our company is based in the United States, and our business conforms to all applicable laws. It is legal in the US to resell any item or portions of the item under Federal trade laws.

Q: What happens if I get a bad code?
A: Every code we receive, sell, and distribute is valid. Unfortunately, errors in transmission do crop up from time to time, and we will work with you to resolve any issues as quickly as possible. In almost all cases of a "bad code" report, it's due to invalid data entry--either from us to you or from you to the website. Since we retain all titles in-house for 30 days after sending you the code, we'll be happy to verify the code for you if you should encounter any difficulties.

Troubleshooting

Q: Why was my payment denied/refunded?
A: Orders are only denied due to a failure of verification. This means that the information provided to us (i.e., address, phone number, name or billing information) did not match what the financial institution has on file for you. Due to the policies that govern our sales, we're required to handle all security measures internally. Unfortunately, many people attempt to use stolen information to purchase our items, and this requires us to deny any order we find potentially fraudulent. If you feel your order was denied in error, please feel free to contact us and we'll get it straightened out as quickly as possible.

The two main causes of an order being refunded are products not being available in a timely manner, or the inability for us to verify an order or your personal information. Please check the email that's sent with your refund for complete details, information, and instructions.

Q: I can't log in or stay logged in to your site. Why?
A: We've done some research on this issue, and the common factor is the browser that AOL provides to its customers. If you are an AOL customer and are experiencing this problem, please try connecting to our site using Internet Explorer, Netscape, or Firefox/Mozilla.

If you are being asked to log in repeatedly, and are not using AOL's internet browser, verify that your computer's internal clock is in sync with the Internet. Our site validates each request, and will immediately time out if your internal clock is not correct. You can download many free time sync programs--such as Atomic Clock Sync--from download.com.

Q: I received an error using my credit card, or my card was denied. Why?
A: This is due to our credit card authorization company not being able to verify you using the information you provided us. Additionally, we're unable to accept credit cards from all countries. If your credit card was denied you will need to make arrangements to use another payment method. We apologize for this inconvenience.

Q: I lost the email with my code(s)!
A: If you lost your email, or just want to check the status of your order, you may access it from the "My Account" link on the upper right side of any page on our site. From "My Account", after signing in, click "Order History" to view the details of your purchase.

Q: The code you sent me isn't working!
A: Unfortunately, errors in transmission do crop up from time to time, and we will work with you to resolve any issues as quickly as possible. In almost all cases of a "bad code" report, it's due to invalid data entry (either from us to you) or from you to the website. Since we retain all titles in-house for 30 days after sending you the code, we'll be happy to verify the code for you if you should encounter any difficulties.